Return Policy

Return of the goods of proper quality.

  • The Customer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product — within 14 days, not counting the day of purchase. The return of Goods of proper quality is possible if its presentation, consumer properties are preserved, the product was not in use, factory seals and labels are preserved, as well as a document confirming the fact and conditions of purchase of the specified Product.
  • The Customer does not have the right to refuse a Product of proper quality having individually defined properties if the specified Product can be used exclusively by the Customer purchasing it.
  • If the Customer refuses the Product in accordance with clause 6.1. of the Agreement the Seller returns to him the cost of the returned Goods, with the exception of the seller’s costs for delivery of the returned Goods from the Client, no later than 10 days after the date of receipt by the Seller by e-mail of a written application and the goods from the Client.
  • If, at the time of the Client’s request, a similar product is not on sale from the Seller, the Client has the right to refuse to execute the purchase agreement and demand a refund of the amount of money paid for the specified product.

 

Return of goods of inadequate quality

  • The Customer may return the Goods of inadequate quality to the manufacturer or Seller and demand a refund of the amount of money paid during the warranty period, expiration date or, if such a period is not established, within a reasonable time. The Customer may also require the replacement of Goods of inadequate quality or the elimination of defects.
  • In case the Client withdraws from the agreement and demands a refund of the amount of money paid for the goods in accordance with clause 6.2. of the Agreement, the cost of the Goods is subject to refund to the Client within 10 working days from the moment the Seller receives a written application by e-mail and the goods from the Client.